What's New

Keeping tracking information in sync between your marketplaces and Shopify is critical for customer satisfaction, and we know how quickly a missing or unsynced tracking number can snowball into support tickets, or marketplace strikes. That’s why we’ve added a brand new alert option to Market Sync to give you an early warning when something goes wrong.

New tracking issue alerts

Head over to the Alert Settings tab in your Market Sync dashboard and you’ll find a new option called “Has tracking issue”. Once enabled, Market Sync will check your orders every 2 hours and email you a concise summary whenever a tracking problem is detected in the last 2 hours, so you can jump in before your customers notice.

Two criteria you can configure

You decide what counts as a “tracking issue” by tuning two thresholds:

No tracking received after: choose between 1, 2, 3, 4, 5, 6 or 7 days. This triggers an alert when an order still has no tracking number after the selected number of days.

Tracking received but not synced after: choose between 3, 4, 5 or 6 hours. This triggers an alert when a marketplace tracking number has been received but still hasn’t made it through to Shopify after the selected number of hours.

Pick thresholds that match your fulfilment pace: shops shipping same-day may want the tightest settings, while others may prefer a more relaxed heads-up.

What the email looks like

When an issue is detected, Market Sync sends a clean overview grouped by integration, listing the affected orders under “Orders with no tracking” and “Orders with tracking not synced”, each linking directly to the order so you can resolve it in a click. Multiple recipients are supported too — just separate e-mail addresses with a semicolon in the Alert Settings tab.

Enable the new “Has tracking issue” alert today from the Alert Settings tab and stay one step ahead of tracking problems.

We are happy to announce that Market Sync now supports price synchronisation for three major marketplaces: Bol, Amazon, and Cdiscount.

With this update, any price changes you make in your Shopify store are automatically synced to your connected marketplace listings. This means you no longer have to update prices manually on each platform — Market Sync handles it for you.

Support for additional marketplaces will be added soon.

How to enable price sync

Price sync can be enabled per marketplace in the connection settings. Simply open the settings for your Bol, Amazon, or Cdiscount connection and toggle on price synchronisation.

You can add a markup (in percentage or fixed amount).

The product page will show the inventory log and price log for updates.

The price history in the products tab will show all recent price updates.

If you are looking to import a specific order by their marketplace order number, you can do this from the orders page:

Click import order by id

Select the marketplace connection from where the order needs to be imported, enter the order number, then click check order.

If we can find the order, you can now click import order, and the order will be imported.

Synchronize order cancellations from marketplaces to Shopify. This feature is currently only supported for: Amazon, Bol, and Allegro.

If you want to automatically have your orders in Shopify cancelled if an order gets cancelled in a marketplace, enable this setting.

If you select unfulfilled state only, the Shopify order will only get cancelled if the order is not fulfilled in Shopify yet.

If you select all states, the fulfilment will get removed, and the order will get cancelled.