The latest features, improvements, and fixes for Market Sync.
For the past days failed import or failed tracking sync reports got blocked by our mail service provider, this prevented us from letting you know if anything failed to import.
We have fixed this issue, and reports will send as normal again.
In the previous night (June 10 2026) there was an issue with fetching new tokens from Amazon. This lead to Amazon connections to be deactivated in our app, we are currently restoring the connections for all stores, and making sure everything was the way it was before the issue occurred.
Update: issue with manually linked products — resolved
On June 10th, an issue with Amazon connections in our app caused a number of manually linked products to lose their product links. As a result, some products were temporarily disconnected from their marketplace listings, which could have affected stock and order syncing for those items.
Once we identified the problem, we restored the affected product links from a backup taken just before the issue occurred. The fix has been applied, and the vast majority of affected products are now linked again exactly as they were before.
What we ask of you: if you have ever linked products manually in the app, we encourage you to take a moment and verify that your products are still linked correctly. In most cases everything will be back to normal, but because some links were created or changed around the time of the issue, a small number of products may need to be re-linked by hand.
If you find a product that is not linked correctly, you can simply re-link it in the app. If anything looks off or you have questions, please reach out to our support team, we’re happy to help.
We’re sorry for the inconvenience this may have caused. We’ve also taken steps to prevent this from happening again.
We should be back within the next 60 minutes.
